Frequently Asked Questions

PRODUCTS

Yes, we have designed our mirrors specifically for use in bathrooms & wet areas. We offer a range of options available to suit almost any space here.

Yes, our products are designed for easy installation and are supplied with detailed installation instructions.

If DIY isn't your thing, please consult with an experienced tradesperson.

Yes, you can download our Australian Standards certificate here.

If you are looking for a commercial QTY of a custom product, please contact us on the Trade page and our commercial team will provide you with a custom quote.

If you are looking for a 'one-off' custom piece, unfortunately we don't offer this service currently.

SHOWROOM

Yes, we currently have a retail store / showroom in Braeside, Melbourne. For more information, click here.

We are hoping to have additional showrooms popping up around the country soon!

TRADE / COMMERCIAL

Yes, please visit the Trade page for more information on our dedicated trade program.

Yes, we can produce custom products, as long as we meet the required minimum order QTY.

An upfront payment would be required and the lead time from order placement to delivery would be approximately 90 days.

Please contact us at the Trade page and.

Shipping

Our warehouse team works hard to have your order picked, packed, and dispatched as fast as possible. For in-stock items, most orders are dispatched on the same or next business day.

Orders containing pre-order items will be held and shipped in full once the last due item arrives into our warehouse. We provide you with an estimated dispatch date at the time of your order placement and will provide regular updates to you prior to shipment of your goods.

Click & Collect

Yes, we offer same day click & collect at our Melbourne and Brisbane distribution centres. Find out more here

Order Changes / Cancellations

Our warehouse team works hard to get your orders shipped out as soon as possible (often on the same day).

If you do wish, to change or cancel your order, it's important that you Contact Us as soon as possible.

Please note that order change or cancellation requests will attract a handling fee if the order has already been dispatched. For more information, you can find our change of mind returns policy here.

Returns

You can find our change of mind returns policy here. If you would like to proceed with a change of mind return, please send us a message via the form on our Contact Us page.

Send us a message (including an attachment that shows the issue) via the form on our Contact Us page and we will assist you to rectify the issue as quickly as possible

Send us a message (including an attachment showing the incorrectly delivered product) via the form on our Contact Us page and we will organise a return & replacement as quickly as possible.