Privacy Policy

Effective Date: 10/12/2025

This Privacy Policy explains how Future Glass collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect:

Personal Information You Provide

  • Name
  • Email
  • Phone number
  • Billing and shipping address
  • Order details and preferences
  • Enquiries submitted through our website

Payment Information

Processed securely by:

  • Shopify Payments (powered by Stripe)
  • PayPal
  • Afterpay
  • Zip Pay

We do not store full credit card details.

Automatically Collected Information

  • IP address
  • Device and browser information
  • Pages viewed
  • Referring URLs
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide order and shipping updates
  • Communicate with you for customer service
  • Personalise your shopping experience
  • Prevent fraud and verify payments
  • Improve website performance
  • Send marketing communications where consent is provided
  • Comply with legal obligations

You may opt out of marketing emails at any time.

3. Mobile Messaging (SMS) Privacy

If you provide your mobile number and opt in, we may send SMS updates regarding:

  • Orders
  • Deliveries
  • Service messages
  • Promotional offers (if opted in)

You can opt out at any time by replying STOP, following the unsubscribe instructions in the message, or emailing futureglass@aquilia.com.au.

Carrier fees may apply.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted providers such as:

  • Shopify – hosting and eCommerce
  • Shipping carriers
  • Payment processors (Stripe, PayPal, Afterpay, Zip Pay)
  • IT and website service providers
  • Analytics and marketing tools (Google, Meta, Klaviyo)
  • Customer support systems

These providers are only given access to the information necessary to perform their functions and are not permitted to use it for other purposes.

5. Data Storage & Security

Your information may be stored on servers in:

  • Australia
  • Canada
  • The United States

We take reasonable steps to protect your data using:

  • SSL secure connections
  • Access controls
  • Reputable third-party providers

However, no method of digital storage is completely secure.

6. Cookies & Tracking

Future Glass uses cookies to:

  • Improve website performance
  • Enable functionality
  • Analyse traffic
  • Support personalised advertising

You may manage or disable cookies in your browser settings.

7. Cross-Border Disclosure

Because we use Shopify and global service providers, your data may be transferred overseas.

We take reasonable steps to ensure these providers comply with the Australian Privacy Principles.

8. Access, Correction & Deletion

You may request:

  • Access to your personal data
  • Corrections to inaccurate information
  • Data deletion (where legally permissible)
  • Opt-out of marketing communications

Contact: futureglass@aquilia.com.au

We may require proof of identity for verification.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders
  • Provide support
  • Meet legal, tax, and audit obligations

Data is securely destroyed or anonymised when no longer required.

10. Complaints

If you believe your privacy has been breached, contact us at:
📧 futureglass@aquilia.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website.