Terms and Conditions

Terms & Conditions

Effective Date: 10/12/2025

By accessing the Future Glass website or purchasing any product from us, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree with any part of these Terms, you should not use this website.

These Terms operate together with our Shipping & Delivery Policy, Returns & Exchanges Policy, Warranty Policy, Installation & Care Guidelines, and Privacy Policy, which collectively govern your purchase and use of our products.

1. About Us

The Future Glass website (futureglass.com.au) is operated by Aquilia Group Pty Ltd (“we”, “our”, “us”).

“Customer”, “you”, or “your” refers to visitors, users, and purchasers of our website.

We may update these Terms from time to time by publishing changes on this page. Continued use of the website indicates acceptance of any updated Terms.

2. Online Store Terms

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian.
  • You are purchasing products for lawful purposes only.
  • You will not misuse our website or products.

We may refuse or cancel orders at our discretion, including where:

  • A product becomes unavailable
  • Payment verification fails
  • Pricing or listing errors occur
  • Fraud or misuse is suspected

If payment has already been made, a full refund will be issued to the original payment method.

3. Ordering & Payments

Orders are processed once payment has been successfully received through one of the approved payment methods shown at checkout.

We may accept payments via:

  • Shopify Payments (which may be processed by Stripe)
  • Credit and debit cards
  • PayPal
  • Afterpay
  • Zip Pay
  • Other methods as offered from time to time

When you choose Afterpay or Zip Pay, your instalment schedule, approvals, and any fees (including late fees) are determined solely by the provider and are subject to their own terms and conditions. Future Glass has no control over their approval decisions or fee structures.

You agree to:

  • Provide accurate, current, and complete billing, shipping, and contact information
  • Update your details promptly if they change

We are not responsible for delays, failed deliveries, or payment issues caused by incorrect or incomplete information supplied by you.

4. Pricing, Availability & Modifications

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.

We may:

  • Change prices without prior notice
  • Modify or discontinue products or services
  • Limit quantities available for purchase

We do not guarantee that all product descriptions, specifications, images, or pricing are error-free. Minor variations in colour, finish, or sizing may occur due to manufacturing and display differences.

If a pricing, listing, or availability error is identified, we may correct it and/or cancel any affected orders. If payment has been taken, a full refund will be issued.

5. Shipping & Delivery

All deliveries are governed by our Shipping & Delivery Policy, which sets out:

  • Dispatch timeframes
  • Delivery estimates
  • Kerbside-only delivery conditions
  • Authority to leave
  • Tracking information
  • Customer responsibilities

By placing an order, you acknowledge and accept the delivery conditions outlined in the Shipping & Delivery Policy.

6. Returns, Exchanges & Cancellations

All returns, exchanges, order modifications, and cancellations are handled in accordance with our Returns & Exchanges Policy.

This includes:

  • Change-of-mind returns
  • Damaged or faulty item claims
  • Eligibility conditions
  • Refund timeframes

The policy forms part of these Terms. Your rights under Australian Consumer Law apply in addition to our policy.

7. Warranty

Warranty coverage for all Future Glass products is governed by our Warranty Policy, which outlines:

  • Warranty periods
  • What is covered
  • What is not covered
  • How to lodge a claim
  • Required documentation

Nothing in these Terms limits the rights you have under the Australian Consumer Law.

8. Installation, Handling & Safety

Installation and care obligations are detailed in the Installation & Care Guidelines provided with each product and available on our website.

By purchasing our products, you acknowledge and agree that:

  • Correct installation is essential for safety and product performance
  • Customers must follow all installation instructions and safety warnings
  • If you are unfamiliar with DIY installation, you should consult a qualified tradesperson

Future Glass is not responsible for injury, damage, or product failure caused by failure to follow installation guidelines.

9. Third-Party Tools, Couriers & Links

We may provide access to third-party tools, shipping carriers, service providers, or external websites.

You acknowledge that:

  • These third parties operate independently of Future Glass.
  • We do not control or guarantee their performance, content, or policies.
  • Your use of third-party services and websites is at your own risk and subject to their own terms and privacy policies.

Any delay, loss, or damage caused by freight carriers or third-party providers is governed by their terms. We will, however, reasonably assist you in resolving delivery issues where possible.

10. Mobile Messaging (SMS) Terms

If you provide your mobile number at checkout or opt into SMS communications, you consent to receive:

  • Order updates
  • Delivery notifications
  • Service-related messages
  • Marketing messages where you have opted in

You can opt out at any time by replying STOP, following the unsubscribe instructions in the message, or emailing futureglass@aquilia.com.au. Transactional messages (such as essential order updates) may still be sent where required to fulfil your purchase.

Standard carrier rates may apply. Future Glass is not responsible for delays or delivery failures caused by mobile networks.

11. Limitation of Liability

To the fullest extent permitted by law, Future Glass and its directors, employees, and agents are not liable for:

  • Indirect, incidental, or consequential losses or damages
  • Loss of profits, revenue, or data
  • Injury or damage arising from improper assembly, misuse, or failure to follow safety instructions
  • Loss or damage arising from delays or failures by third-party carriers or service providers
  • Losses arising from errors or omissions in product descriptions, pricing, or availability

Where liability cannot be excluded, it is limited, at our option, to:

  • Repair or replacement of the goods
  • Resupply of equivalent goods
  • Payment of the cost of repair, replacement, or resupply

Nothing in these Terms excludes or limits rights and remedies you may have under the Australian Consumer Law.

12. Intellectual Property

All content on this website, including but not limited to text, images, product descriptions, logos, icons, graphics, and branding, is owned by Future Glass or its licensors.

You may not copy, reproduce, distribute, modify, or use any content for commercial purposes without our prior written permission.

13. Indemnity

You agree to indemnify and hold harmless Future Glass, its directors, employees, agents, and affiliates from any claim, demand, loss, or damage arising out of:

  • Your breach of these Terms
  • Your misuse of the website or products
  • Your violation of any law or third-party rights
  • Injury or damage caused by improper installation or unsafe use of our products

14. Termination

We may suspend or terminate your access to our website or services at any time, without notice, if we reasonably believe you have:

  • Breached these Terms
  • Engaged in fraudulent or abusive activity
  • Misused our products or intellectual property

Any obligations and liabilities incurred prior to termination will survive termination of this agreement.

15. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be deemed severed from the Terms. The remaining provisions will continue in full force and effect.

16. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

17. Contact Us

For questions regarding these Terms, please contact:
📧 futureglass@aquilia.com.au